AI Chatbot provides assistance during Coronavirus pandemic

Bespoke Inc has announced the official launch of “Bebot”, which informs and assists residents and travellers about Covid-19.

Bespoke is described as the “world’s first AI-powered chatbot developed specifically for travellers”. The designated chatbot can be easily accessed by anyone at Bebot provides information on what’s happening with the virus, prevention methods, what to do when infected, updates on travel bans and contact information for government and health services.

“When the devastating earthquake hit Japan on March 11, 2011, I was on the 20th floor of a high-rise. Monitors started falling, and as I hid under a desk, I tried calling my mother but the phone lines were down. Not knowing what would happen next, this became the longest 15 minutes of my life,” says Bespoke’s CEO Akemi Tsunagawa. “From my personal experiences of that disaster, I wanted to create a service that could assist people in the middle of any emergency. I empathize with people’s fears and the need to receive immediate and accurate information wherever they are.”

As the year began with the Covid-19 pandemic, Bebot can help to address the concerns of residents and anxious visitors. With Bebot, users have immediate access to critical information about the coronavirus in English, Simplified Chinese and Traditional Chinese from any mobile device. Bebot shares health and virus-specific information, such as symptoms to look out for, preventative measures to take and treatment procedures. Additionally, Bebot shares the latest news about the outbreak, current statistical information like transmission rates and contact information to government agencies.

Headquartered in Tokyo, Bespoke Inc. describes itself as the world’s leading developer of multilingual Artificial Intelligence solutions serving the travel and tourism industry. Bespoke provides solutions to major airports, cities and transport authorities to aid in congestion management, emergency communication and driving in-market spend. Bespoke’s customers include the Narita International Airport, Sendai International Airport, the Tokyo Metro, JR East’s Tokyo Station, the Mie Prefecture, Holiday Inn and Sofitel Hotels & Resorts.

Photo: Bebot will provide information on what’s happening with the virus, prevention methods, what to do if infected, updates on travel bans and contact information for government and health services.