NDC (New Distribution Capability) is an IATA programme which enhances the capability of communications between airlines and travel agents.
The new IATA communication standard will allow travel agencies and corporate customers to purchase flights in a way only possible previously on airline websites. The system is also a good incentive to let the travel sales industry making use of the latest technological possibilities.
“Perfect processes” are becoming essential, especially in the area of business travel. Ideally, a single app should provide offers, preferences, bookings and travel documents accessible to anyone, anywhere.
This is the concept followed by Lufthansa City Center with the start-up Voya. The partnership combines in a single platform all business travel processes, offering online search and offline support.
With modern start-up technology and the wide-ranging LCC corporate network, a connection is created between Voya’s contemporary customer interface and the efficient portfolio of the Lufthansa City Center travel agency partners. This means that LCC can offer all corporate customers a comprehensive range of products and services. The new digital travel management system enables SME companies to book their business trips efficiently and work on a combination of online booking and personal service.
Photo: Markus Orth, Managing Director, Lufthansa City Center Reisebüropartner GmbH ( left) with Maximilian Lober, Co Founder & Managing Director, Voya (right)