Destination Safety and Security

Professor Wilhelm Bauer’s scientific approach to making tourism as safe as possible

Delivering a keynote session entitled ‘Destination Safety & Security: Status Quo And The Future Of Security Policy And Technology’ at ITB Berlin, Thursday, Prof. Wilhelm Bauer (Director, Fraunhofer Institute for Industrial Engineering and Organisation IAO) addresses the strategies and technical measures required to ensure safe travel. Speaking to ITB Berlin News, Prof. Bauer explained what is being done technically to reduce risks for tourists:

DESTINATION SECURITY: STATUS QUO AND THE FUTURE OF SECURITY POLICY AND TECHNOLOGY

Category: ITB Destination Day 2

Date: March 9, 2017 Time: 10:45 a.m. – 11:45 a.m.

Location: Hall 7.1a, Auditorium New York 1

New technologies and organizational concepts in security will increase in tourism. Prevention of damage against tourists and tourist infrastructures by observation and access systems will increase. High efforts will be spent on IT-security, and private security companies with competent and qualified staff are in high demand. Ultimately it is crucial to balance out the use of technologies and organizational concepts with the behaviour of individuals on holidays and the necessary implementation of efforts by tourist installations. So, the major challenge in the tourism sector is to identify the right security solutions, bring them in accordance to their customers’ needs and implement the solution in an appropriate and manageable way.

Please tell us a little bit about your work in this field.

A key challenge for Fraunhofer Institute for Industrial Engineering in this context is to shape the interaction between humans, technology and organization in tourism and security. So branchoriented activities like ‘future hotel’ as well as security solutions in tourism like IT-security for hotels, competences, skills and qualifications for security management are some of the activities driven by our institute. Together with ITB Berlin and the University Of Worms, we help companies and institutions to recognize and use the potential of new technologies and organizational concepts to make their business a success.

What should destinations be doing to improve security?

Today, security issues are a core challenge for tourism destinations striving to maintain a positive experience for visitors. New technologies to prevent cyberattacks, technology-based situational awareness and position detection as well as skills and competences to use these technologies in order to prevent security issues are key challenges for destinations nowadays